Payment Policy

Payment Policy

At Craftiza, we aim to make your shopping experience simple, secure, and seamless. Please review our payment policy to understand how we handle transactions and ensure a safe and transparent payment process for our customers.

Accepted Payment Methods

We currently accept the following payment option:

  • Visa: All payments must be made using a valid Visa credit or debit card. We do not accept other forms of payment, such as Mastercard, American Express, PayPal, or bank transfers at this time.

Payment Security

Your safety and security are our top priorities. Our website uses industry-standard encryption technology to ensure that your payment details are fully protected and confidential. We comply with strict security standards to safeguard your data during and after every transaction.

  • Secure Transactions: All payments are processed using a secure payment gateway, protecting your personal and financial information from unauthorized access.
  • SSL Encryption: Our site is secured with SSL (Secure Sockets Layer) encryption, which ensures that your data is safely transmitted.

Please make sure to shop only from our official website, www.craftiza.store, to avoid any fraudulent activity.

Payment Processing

  • Authorization: Once you place an order and provide your payment information, we will authorize the payment amount on your Visa card. This step ensures that your funds are available, but the payment will not be fully processed until your order is ready to ship.
  • Charge Timing: You will be charged for your order once it is processed and prepared for shipping. If your order cannot be fulfilled for any reason, the authorization will be canceled, and the funds will be released back to your account.

Payment Issues

If your payment is declined or unsuccessful, please double-check the following:

  1. Ensure that your Visa card details (card number, expiration date, CVV, and billing address) are entered correctly.
  2. Verify that your card has sufficient funds.
  3. Check if your bank or card issuer has flagged the transaction for security purposes. You may need to contact your bank for assistance.

If you continue to experience issues, please contact our customer support team for further help.

Currency

All prices listed on our website are in United States dollar (Usd). You will be charged in GBP, and any currency conversion fees or additional charges imposed by your bank are the responsibility of the cardholder.

Fraud Prevention

For your protection and to prevent fraudulent activity, we may carry out additional security checks on your order. If necessary, our team may contact you to verify your payment details. Please understand that this is to ensure the safety of both our customers and our business.

Contact Us

If you have any questions or concerns about our payment policy, feel free to reach out:

  • Contact information

    Trade name: Craftiza

    Phone number: +212604570161

    Email: contact.craftiza.store@gmail.com

    Physical address: Hay Al Massar, N 595, 40000 Marrakech, Morocco

Our team is available Monday to Friday, 09:00 am - 05:00 pm (GMT).

Thank you for choosing Craftiza. We appreciate your trust in our business and look forward to serving you!